Returns & Refunds
Return and refund requests are handled according to the nature of food products and the order status.
Food products
Because our products are fresh food items, return or exchange requests are reviewed according to the order status, the issue and whether preparation or delivery has already started.
Incorrect or damaged items
If you receive an incorrect or damaged item, please contact us as soon as possible with the order number and a clear description of the issue.
Order cancellation
Cancellation should be requested before preparation begins. Once preparation starts, cancellation or refund may not be possible for some items.
Resolution
When a refund, replacement or compensation is approved, it will be handled in the appropriate way based on the order, payment method and applicable requirements.
Questions? info@zekrayatalsham.com · +971 56 633 6635